This is the heart of our work. We embed our proven process within your team, guiding you collaboratively through every critical stage—from initial concept to a successful launch. We don't just build a product; we empower your team with a blueprint for future innovation.
We observe users performing real tasks to understand their motivations and challenges. This reveals powerful insights that standard interviews miss. We then translate this data into activity maps and workflow diagrams, ensuring the final design is built on a foundation of genuine user/expert behavior.
We build a framework of traceability, linking every requirement to its source observation and tracking it through the entire lifecycle to source code. This provides total accountability, ensuring that every development effort directly supports a specific business need. It allows us to validate project scope and deliver a system with no orphaned features or missed requirements.
We transform observations of user activity into intuitive interfaces. Grounded in best practices, our designs are built to be flexible, scalable, and simple. We provide a clear visual link between the user requirement and the final screen design, ensuring every element serves a real, observable purpose.
We build interactive prototypes to get a true feel for the final product. Using HTML, CSS, and JS allows for realistic user testing, which generates better feedback and helps us iterate faster. This process uncovers both design and technical issues early, resulting in a more robust and user-centered product.
We ensure software quality by translating requirements into test cases. This traceability defines 'complete': a requirement is done only when all linked backlog items, and test cases, pass, validating the implemented functionality against requirements. This ensures all requirements are tested, providing an objective measure of project completion.
Micaela Ellison
Requirements & Testing
10+ years experience managing the requirements and testing for software applications. Micaela has been a founder, design engineer, business analyst, and test engineer.
Matt Queen
Research & Design
20+ years experience building and managing products and programs, leading design teams, and developing (coding) modern apps and sites from start to scaled deployment.
Over 20 years ago, Matt had a miscommunication with a developer resulting in screen design spec note indicator making it all the way into the final deployed software. Thereafter, Matt started using the garrish color #f39 in design specs for NO CONFUSION between spec notes and the actual screen designs. The color code has since turned into a signifier of our work and mark of quality.